{"id":8364,"date":"2017-11-18T20:03:59","date_gmt":"2017-11-18T19:03:59","guid":{"rendered":"https:\/\/www.eset-empresas.es\/support-and-training\/"},"modified":"2026-10-22T14:49:31","modified_gmt":"2026-10-22T12:49:31","slug":"support-and-training","status":"publish","type":"page","link":"https:\/\/www.eset-empresas.es\/en\/support-and-training\/","title":{"rendered":"Support and Training"},"content":{"rendered":"<h1>Support and Training<\/h1>\n<h2>Pre-Sales Support and Training:<\/h2>\n<p style=\"padding-left: 30px;\">During the pre-sales phase, virtually all necessary training for system administrators is provided. During this phase, the cloud administration console (or the local web console for On-premise versions) is typically configured, and Endpoint protection is installed on a sample of selected devices to evaluate performance, compatibility with corporate applications, and the specific features of the security solution.<\/p>\n<p style=\"padding-left: 30px;\">At Cint Consulting, we recommend choosing a sample that is as representative as possible of your network. We advise selecting devices with low hardware resources <em>(worst-case scenario evaluation)<\/em> and devices running various operating systems: Windows 7, Windows 10, Windows 11, MacOS, and Windows Server \/ Linux.<\/p>\n<p style=\"padding-left: 30px;\">To carry out this evaluation, a demo license valid for one month and covering all company devices and servers will be provided to the potential client. <strong>The evaluation license as well as all pre-sales support and training (remote and on-site) is 100% free of charge and without any commitment to purchase.<br \/>\n<\/strong><em>(Service available in the following languages: Spanish, English, Catalan.)<\/em><strong><br \/>\n<\/strong><\/p>\n<p>&nbsp;<\/p>\n<h2>Post-Sales Support:<\/h2>\n<p style=\"padding-left: 30px;\"><strong>ESET Spain Support <\/strong><em><strong>(Provided by the manufacturer&#8217;s Spanish branch)<\/strong><\/em><br \/>\nYou should contact ESET Spain support at: <a href=\"tel:\/\/962 91 33 48\">962 91 33 48<\/a> (and select the support option)<\/p>\n<p>&nbsp;<\/p>\n<p style=\"padding-left: 30px;\"><strong>ESET-EMPRESAS.ES PREMIUM SUPPORT FOR BUSINESSES<\/strong> <em>(Provided by Authorized partner Consultoria Interactiva de Barcelona S.L.)<br \/>\n<\/em>During the post-sales phase, Cint Consulting offers on-site and remote support via <a href=\"https:\/\/get.teamviewer.com\/qs-cint\">TeamViewer<\/a> for tasks such as:<\/p>\n<ul>\n<li style=\"padding-left: 20px; margin-left: 30px;\">Updating products to new versions.<\/li>\n<li style=\"padding-left: 20px; margin-left: 30px;\">Installing less common products: Antivirus for MacOS, Linux, or Virtualization\/EDR products.<\/li>\n<li style=\"padding-left: 20px; margin-left: 30px;\">Verifying installations.<\/li>\n<li style=\"padding-left: 20px; margin-left: 30px;\">Advisory services during attacks.<\/li>\n<li style=\"padding-left: 20px; margin-left: 30px;\">Attempting to restore files encrypted by ransomware.<\/li>\n<li style=\"padding-left: 20px; margin-left: 30px;\">Or simply whenever your IT staff needs help or specific training.<\/li>\n<\/ul>\n<p style=\"padding-left: 30px;\">The cost of this service is: \u20ac56\/h + VAT.<br \/>\nIf travel is required, it will be billed at \u20ac30 + VAT for the Barcelona province. <em>(Other areas upon request)<\/em>.<br \/>\n<em>(Service available only for clients located in Spain and in one of the following languages: Spanish, English, Catalan)<\/em><\/p>\n<a class=\"nectar-button n-sc-button medium accent-color regular-button\"  href=\"https:\/\/www.eset-empresas.es\/producto\/bolsa-de-8-horas-de-soporte\/\" data-color-override=\"false\" data-hover-color-override=\"false\" data-hover-text-color-override=\"#fff\"><span>Buy hour package<\/span><\/a>\n<a class=\"nectar-button n-sc-button medium accent-color regular-button\"  href=\"https:\/\/www.eset-empresas.es\/producto\/soporte-jornada-completa\/\" data-color-override=\"false\" data-hover-color-override=\"false\" data-hover-text-color-override=\"#fff\"><span>Buy Full-Day Pack<\/span><\/a>\n<a class=\"nectar-button n-sc-button medium accent-color regular-button\"  href=\"https:\/\/www.eset-empresas.es\/producto\/soporte-media-jornada\/\" data-color-override=\"false\" data-hover-color-override=\"false\" data-hover-text-color-override=\"#fff\"><span>Buy Half-Day Pack<\/span><\/a>\n<a class=\"nectar-button n-sc-button medium accent-color2\"  href=\"https:\/\/www.eset-empresas.es\/producto\/kilometraje\/\" data-color-override=\"false\" data-hover-color-override=\"false\" data-hover-text-color-override=\"#fff\"><span>Purchase Displacement Service<\/span><\/a>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Support and Training Pre-Sales Support and Training: During the pre-sales phase, virtually all necessary training for system administrators is provided. During this phase, the cloud administration console (or the local&#8230;<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_seopress_titles_title":"Support and training for ESET Antivirus for businesses","_seopress_titles_desc":"Access free or premium preventive and after-sales support. 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