Do you have questions about which ESET solution best suits your company, how support works, or how to renew your licenses? Here you will find answers to the most common questions from our clients. If you don’t find what you’re looking for, contact us directly and we’ll help you with no obligation.
The minimum number of licenses is 10. From there, you can acquire as many as the devices you need to protect (desktops, laptops, servers). As an authorized ESET distributor, we advise you on the optimal number based on the size and structure of your company, ensuring you don’t overpay or fall short.
Yes. As certified ESET partners, we can manage the renewal of any active corporate license in Spanish territory, regardless of how you previously acquired your licenses.
If you currently work with another partner or directly with ESET Spain, the process is very simple: just send a partner change request to ESET. Once accepted, we take over managing your account, renewals, and support from that point on. No interruptions in your protection and no additional cost for the change.
Contact us and we’ll explain the process step by step.
Yes. If your company currently uses solutions from Kaspersky, Sophos, McAfee (Trellix), WatchGuard, Symantec (Broadcom), Bitdefender, Trend Micro, F-Secure (WithSecure), Avast Business, Malwarebytes, Panda Security, or another manufacturer, you can apply for a special competitive upgrade discount (crossgrade).
The process is very simple: send us the invoice or active license from your current provider, and we’ll prepare a personalized offer with the discount applied. This is our way of facilitating the transition so you can experience the advantages of ESET PROTECT firsthand without extra costs.
Request your crossgrade discount
All three plans share the same cloud administration console but differ in the included protection layers:
Yes. ESET offers a free 30-day trial without needing to enter payment details. As an authorized distributor, we can also arrange a guided demonstration of the administration console tailored to your environment. Contact us to request one.
The process is simple and does not interrupt protection. Approximately 30 days before expiration, we contact you to manage the renewal. You can also request it at any time from our renewals page or by calling us directly at 93 157 42 38.
Yes. All our clients have access to technical support in Spanish (and also in Catalan), both pre-sales (advisory on product selection and implementation) and post-sales (configuration, updates, and issues). Support is provided via phone, email, and remote access through TeamViewer. More information about support.
Implementing ESET PROTECT in an environment with 10 to 50 devices is usually completed in less than one business day. We handle all installation, policy configuration, and initial training for the IT team at no additional cost to our clients.
Yes. ESET PROTECT is compatible with Windows, macOS, and Linux. The cloud administration console manages all operating systems from a single panel, making it ideal for companies with mixed environments. Agents are also available for mobile devices (Android and iOS).
ESET LiveGuard Advanced is the cloud sandbox technology from ESET. It runs suspicious files in an isolated environment to analyze their real behavior before allowing execution on company devices, protecting against ransomware and zero-day threats. It is available in ESET PROTECT Advanced and Complete.
Yes, with ESET PROTECT Complete, which includes ESET Cloud Office Security. This solution protects Exchange Online, SharePoint, OneDrive, and Microsoft Teams against malware, phishing, and ransomware directly in the Microsoft cloud, without needing to install anything on users’ devices.
Yes. ESET offers specific agents for servers: ESET File Security for Windows Server and ESET File Security for Linux. Both are managed from the same ESET PROTECT console that protects endpoints.
Our team has over 15 years of experience helping companies protect their systems with ESET. If you have any doubts not covered here, contact us without obligation and we’ll respond in less than 24 hours.
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