Support and Training

Pre-Sales Support and Training:

During the pre-sales phase, virtually all necessary training for system administrators is provided. During this phase, the cloud administration console (or the local web console for On-premise versions) is typically configured, and Endpoint protection is installed on a sample of selected devices to evaluate performance, compatibility with corporate applications, and the specific features of the security solution.

At Cint Consulting, we recommend choosing a sample that is as representative as possible of your network. We advise selecting devices with low hardware resources (worst-case scenario evaluation) and devices running various operating systems: Windows 7, Windows 10, Windows 11, MacOS, and Windows Server / Linux.

To carry out this evaluation, a demo license valid for one month and covering all company devices and servers will be provided to the potential client. The evaluation license as well as all pre-sales support and training (remote and on-site) is 100% free of charge and without any commitment to purchase.
(Service available in the following languages: Spanish, English, Catalan.)

 

Post-Sales Support:

ESET Spain Support (Provided by the manufacturer’s Spanish branch)
You should contact ESET Spain support at: 962 91 33 48 (and select the support option)

 

ESET-EMPRESAS.ES PREMIUM SUPPORT FOR BUSINESSES (Provided by Authorized partner Consultoria Interactiva de Barcelona S.L.)
During the post-sales phase, Cint Consulting offers on-site and remote support via TeamViewer for tasks such as:

  • Updating products to new versions.
  • Installing less common products: Antivirus for MacOS, Linux, or Virtualization/EDR products.
  • Verifying installations.
  • Advisory services during attacks.
  • Attempting to restore files encrypted by ransomware.
  • Or simply whenever your IT staff needs help or specific training.

The cost of this service is: €56/h + VAT.
If travel is required, it will be billed at €30 + VAT for the Barcelona province. (Other areas upon request).
(Service available only for clients located in Spain and in one of the following languages: Spanish, English, Catalan)

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